They simply don't listen
They simply don't listen to their customers. The company is extremely racist as well, which in the year of 2024 is kinda not it. How can someone make games, take the aesthetic parts of poc cultures and not give the poc representation at all unless it's in enemies we need to kill?? Games from way before than 2020 have more diverse cast than whatever white and beige and grey both hsr and genshin impact have going on. It's been years of feedback and the company doesn't care. Not just about that, to implement any changes we asked from the beginning took them 4 years when I saw smaller companies and indie devs doing so way faster. The storyline in games are amazing, the problematic vas and lack of diversity not so much. They could do way better than this.