Return policy
I was going to purchase a 200£ trench coat, since I'm petite, I thought of returning it if it doesn't fit, after reading the reviews, I decided not to buy it, the refund policy seems to be strict and charge you more than 10£ lol, and not to mention you only have 15 days to return the order, this must be a joke, glad I haven't bought anything yet, when you improve your return policy, I will come back lol. You are losing customers at this point.