Slow shipping
I ordered a cosplay back in May and paid for express shipping expecting it to arrive by June 28. Needless to say, I still haven’t received it and the email they sent to me makes it sound like it wasn’t in stock. So now I am waiting for them to make the cosplay and process it still. No refund for the express shipping. I don’t mind waiting longer as my event was cancelled, but I do mind having to pay for the shipping… They should at least provide a warning for less popular cosplays that they might take longer to make and ship. The only thing I can give them credit for is responding to my email within a few days.