Good Experience
The bus driver, Gianny Espinal, was so nice and well-organized. She really made the experience great. I want to note a few areas for improvement as well. Each time I reached out about pricing, I would get a different number, and it would go up every day it got closer to the event. I think there should be some type of messaging in the first email indicating the dynamic pricing. Another issue was that our contact information was mixed up with another client at UPenn who booked a bus the same day. There should be checks in place to avoid confusion if there are two groups using Bus.com from the same organization. This caused a delay in us finding our bus and getting in contact with the driver. Overall the experience was positive but those pieces would make it better.