Non-Existent Customer Service
Though I am sure the gift will be fine, this company's "customer service" is non-existent. I did not see an option to send a card with the item as it is shipping directly to the recipient. So, he will receive it without knowing that it was sent by his niece and nephew and their respective families. I attempted to contact customer service via chat--I am running a small business, so I did not have time to sit and wait for 15+ minutes. I called, left a message--no call back or response. I also sent an email message, but received a response AFTER the item shipped, basically telling me I was out of luck. Sorry, but AI doesn't cut it.