“Left Stranded on My Birthday — No Response, No Refund, No Support”
This was hands down the worst experience I’ve ever had using an app like Swimply—and unfortunately, it happened on my birthday. I booked a reservation through Swimply with a host named Annecke, paid $124 upfront, and arrived on time for my booking from 6 PM to 8 PM. I drove a long distance expecting to enjoy a peaceful birthday celebration. Instead, I was completely ghosted. No one was there when I arrived. I rang the doorbell, messaged the host through the app, sent her a text, and even called her—multiple times. Nothing. She has a security system that notifies her when someone is at the door, so I know she saw me. Still, she chose to ignore me. Even worse, I reached out to Swimply customer support through the app and received absolutely no response. Not even an acknowledgment. I was left standing outside a stranger’s home on my birthday with no explanation, no support, and no access to the space I paid for. This experience completely ruined my day. I’m not only out of $124, but I was also emotionally drained and disappointed on what should’ve been a special day. Swimply should be doing a much better job vetting their hosts and providing actual support when things go wrong. This situation is unacceptable, and I am demanding a full refund and compensation for the inconvenience. If this is not resolved, I will be pursuing legal action. Use Swimply at your own risk—because if something goes wrong, you’re apparently on your own.