Lazada unhelpful and allowing sellers to play rogue
Lazada customer care and resolution teams are NOT AT ALL helpful to buyers who are getting the run-around by dishonest sellers. When presented with screenshot evidence of seller asking for bank details (to be given to seller offline) in order to get a refund (which seller had already agreed to), Lazada merely kept repeating the a*^-covering line of "We do not advise buyers to give out bank details". However Lazada is doing NOTHING to facilitate a refund. Instead they throw you a host of ridiculous excuses that are pro-rogue seller eg seller must STATE their intent in exactly such and such wording. In cases where seller deliberately mailed off BROKEN ITEMS (photo evidence available) and demand to "settle offline", they clearly are out to thwart an honest refund process. Not only is Lazada not helping, Lazada does not seem to think seller behaviour is unlawful or at least runs contrary of Lazada's own proclaimed policy of not sanctioning offline settlements. It is a shameful process and buyers are exposed to both rogue traders plus a platform that pays lip service to anti-scam policies that they so proudly flaunt.