I had to cancel my trip
I had to cancel my trip. I sent a text message at 7:15am to cancel per the directions on the site and it said I would get a text with the cancelation and refund notice. When I got no notice I called at 3:00 to ask why. They said they never got the message. I emailed them a screen shot of my message. Because my trip was at 1:00pm the following day I was no longer within the 24 hour window. I was very confused because I followed the directions and gave notice prior to the 24 hour notice. Sammie the manager just kept repeating sorry I will have them look at the language in the directions but we are not going to honor the cancelation because it didn't get to us. So they kept my $260 and still did not notify the company that I had to cancel because I was 900 miles away. The company called me holding up the boat waiting for me when I told them I called trip shock to cancel and they told me no. Victoria and Sammie were like robots on the phone using their I'm sorry script we won't be are following our policy. Will never be using them again and I am looking into the language in the policy because I followed what I read but they made a lot if assumptions that the customer should know.