Horrific company & service. If I could leave zero stars I would.
Edit 5th Feb 2026 - the customer relations team has been nothing but unhelpful. Also you are signing your reply to this off with a completely different company so you’re all just a bunch of LIARS & scammers. If I could leave zero stars, I would. I purchased travel/gadget insurance specifically to protect myself in the event of loss; only to be told that my claim was rejected because the item was “left unattended.” By that logic, what exactly is the point of this insurance? Loss is loss, and this was a genuine claim. I have never made an insurance claim in my life because I’ve never needed to. The one time I do, I’m met with weeks of back-and-forth, over 40 intrusive questions, and an attitude that assumes guilt rather than offering support. The process felt deliberately exhausting, as though the aim was to make me give up. I understand fraudulent claims exist, but treating legitimate customers like liars is unacceptable. The service throughout was unhelpful, dismissive, and at times outright rude. I would strongly advise against using this company. They are more than happy to take your money, but when you actually need help, they look for loopholes to avoid paying out. Absolutely shocking experience. Name of person I dealt with Abigail (Head of Customer Relations) & others but they do not sign off with their names otherwise they would get named too.