Poor Communication, Delays, and Ignored Refund Request
I ordered a Kukirin G2 scooter from Kugoo for €560, including extras like a phone holder, lock, and bag. After more than two weeks with no shipping or updates, I was finally told the product was out of stock — something that was never mentioned at checkout. They offered me an upgrade to the G2 Max if I paid €200 more. I agreed, hoping it would speed things up, but even after paying a total of €760, they still failed to ship the product when promised. I asked to cancel and get a refund, but my request was ignored. They replied as if nothing happened and said they’d ship it “next week” — again delaying the process without addressing my cancellation. I’ve now opened a payment dispute through Revolut because I’ve lost trust in the company. Their customer service is unresponsive and dismissive, and I wouldn’t recommend ordering from them unless you’re willing to wait indefinitely and fight to get your money back.