Warning: Poor delivery and customer service at Sunlu - be careful when ordering!
Warning: Poor delivery and customer service at Sunlu - be careful when ordering! Review for Sunlu: Difficulties with delivery and customer service I would like to share my experience with Sunlu as I had significant problems with delivery and customer service. Customer service and support: My main criticism is about the customer service. Despite multiple attempts to contact support and get information on shipping my order, I was left with no or very delayed responses to my inquiries. This is particularly frustrating as a prompt resolution to my delivery issues is urgently needed. Delivery problems: A serious problem was the delivery of my order. Although the shipment was announced electronically on 01/08/2024, I have not received any further progress or actual delivery until today, 06/08/2024. The lack of communication about the status of my order and the lack of a concrete shipping confirmation raise serious questions and detract from the overall experience. Overall frustration: To summarize, my experience with Sunlu has been one of great frustration. The inadequate customer service and unresolved delivery issues contribute to an overall very negative perception. I hope that Sunlu takes the necessary steps to address these issues and improve communication and delivery processes