Unacceptable Disappointing Experience
I had a very disappointing experience with Trust Fare. On November 30, I purchased a plane ticket for $65. Today, December 3—the day before my flight—I received an email asking me to confirm my identity. When I called, I was informed that the $65 flight was no longer available, and I would have to pay $127 for the exact same flight, at the same time, to secure a seat. I find this practice extremely unjust and inconsiderate. For three days, I waited for a confirmation email from them, believing my flight was booked. Instead, they waited until the last minute to notify me that the flight I had already paid for was “unconfirmed” and that I would have to pay nearly double to secure my travel plans. This kind of behavior feels like a scam—taking advantage of people who are trying to travel, knowing they don’t have time to make alternate arrangements. Waiting until the day before a flight to inform a customer of these issues is unacceptable. I would not recommend this company to anyone and strongly advise others to avoid Trust Fare.