Poor Quality Products. Bitter Customer Services. Avoid
It is strongly advisable to avoid this company based on my experience. I wish I had read reviews beforehand, as it would have saved me significant frustration. Shortly after placing an order, I attempted to cancel within a few hours. However, I was informed that cancellation would incur ordering fees, despite the order not yet being shipped or processed according to my account. Reluctantly, I decided to proceed with the purchase to avoid being charged for unprocessed goods. After a wait of three weeks, I received three out of the four items I had ordered. Unfortunately, these items were of poor quality—made of plastic rather than embroidered as advertised, and nothing like the images presented on the website. Upon disputing the matter with the company via PayPal, I was initially offered a partial refund. Later, I was offered a full refund on the condition that I shipped the items back to China at my own expense. This was an unreasonable demand, given that the fault lay with the company. Thankfully, PayPal ruled in my favour and provided a full refund. However, the process was time-consuming and left me with faulty items that I can only repurpose as rags. This experience has taught me the importance of checking third-party reviews and verifying a company’s credibility before making purchases. In conclusion, I cannot recommend this company due to the misleading product descriptions, poor customer service, and the added costs of resolving issues. I hope they improve their practices to ensure a more honest and reliable service for future customers.