ZERO stars! Avoid mammotion at any price!
Avoid Mammotion at any price! If I could give zero stars, I would. My experience with the LUBA 2 (£2,500) has been extremely disappointing. For an expensive robot mower, the quality and reliability have simply not been good enough. The LUBA has needed repair twice this year — once in April and now again with the current fault. The customer support has been just as frustrating. Many of the replies feel like AI-generated copy-and-paste answers rather than someone actually looking at the problem and trying to help. Getting clear answers is difficult, and the repair process is painfully slow. After spending a lot of money on a premium mower, I expected much better quality, reliability and customer service. Instead, I have spent far too much time dealing with faults, repairs and delays. My advice to anyone considering mammotion: avoid mammotion at any price. I certainly would not buy another LUBA. ***Update: I have now been told that my LUBA 2 is beyond repair. Mammotion is offering me the opportunity to buy a new, different model for £2,664 — at a higher price than I paid for my original mower. After two repair incidents this year, the mower is now apparently beyond repair, and instead of offering a fair solution, Mammotion expects me to spend even more money. This is simply unacceptable. I bought a premium product that I expected to last, not one that would fail after just over two years. The poor product reliability and disappointing customer support have completely destroyed my trust in Mammotion. Think twice before buying from this company.