Lazada is a scam! Avoid at all cost!
I ordered a new garment steamer through Lazada and even added warranty, and instead I was sent a visibly used product in packaging that was obvious it was not new. I tried to reach out to seller, but messages were not showing. I reached out to Lazada’s customer service, where I was told to request a return through their platform and then bring it to a pop station - despite the product being delivered to my address. Customer Service did not want to help. Kept referring me to their returns policy - despite being complicit in scamming me, by selling me a new product, but sending me a used one. They finally agreed to reach out to seller for me, and would then update me over email. Within one hour, I got a reply from Lazada saying everything they’d told me in the chat; Log a return and bring it to a pop station. Zero consumer protection or care from Lazada. Smells like a huge scam!