The Prom Dress that almost didn't receive
I ordered a prom dress for my daughter. The dress came but the shoulders were so tight she couldn't move her arms from in front for fear of ripping the dress. So, I submitted a return ticket and waited for a response - never came. I returned the dress, which then got stuck in customs for several months and was finally delivered on May 11,2024. As of today, I still have not received a refund. Since, I was concerned about the original dress getting stuck. I reordered the dress with the correct shoulder width - which is not a measurement they originally asked for. And then I waited and emailed and opened support tickets. Then finally, 2 weeks before prom I received a response that said they had been closed due to a mandatory 3 week holiday. The week of prom, I finally received the dress and thankfully, it fit. Jokingly, we referred to it as the prom the almost didn't happen. I have since told everyone, I will never order another item from this company. Horrible customer service, slow shipping if around a national holiday, and no response or refund if you have a return.