Disappeared refund after returning to upload a video
Very poor service. We have ordered an item that came in defective and I initiated a return only to realise they needed a video. So that return couldn't be sent in. I went to do the video after I settled my chores and you know what, I couldn't do the refund any more. The product arrived in a wrapped up form without a box was a ominous start. I had ordered a 3M product but this came in without a box although there were pre-adhered 3M adhesive tapes. The item has scratches and a dent mark. I think we are scammed by the seller. And with lazada doing this kind of customer service, it looks like they protect the seller. Update 15 aug Had a horrible time with lazada online service that goes in circles. My returns was not allowed and I asked if returns could be done through the live agent. I have yet to receive an acknowledgement email about this conversation online. I asked why the returns option disappeared when it's only been less than 1 day, in fact in a matter of hours. This live agent by the name of "Zoe" said my request was rejected because there was not enough information. But the fact was the request didn't even go through because I was short of the video. The submit button wasn't allowed. So how could it be rejected when it's not even submitted? Then now the system says I cannot return because my returns is done beyond the 7 day time frame etc. Hello, this was received just yesterday. I did return with the video but the system closed on me. To be blunt, it looked like it closed on me because they don't want to refund. Zoe, lazada agent, told me to contact the seller. But the seller told me to contact lazada. Returns and refunds is not hassle free but a horridly problematic one. Probably done by front end people that the top people don't know. Because this is ruining lazada reputation. How can you do this blatantly wrong service, when customers cannot return damaged goods by closing the window for returning? Missed another point, the seller dismissed my question if they could refund me direct. They just posted a standard message asking if we have collected our order... So you see, we are officially sticked with a damaged item. Trust pilot should allow pictures to be posted up. Then people can see the exact picture of the whole thing. I hope the top people of lazada gets to read this. I even offered to return at their building.and they refund me on the spot. But the agent skipped it.. Latest update: The acknowledgement email came in but with a copy of a truncated chat history. And claims I disappeared. But it says 'fear not' and suggests it redirects you to redmart. You go with it?....