Drive 50V wheelset & quality customer support
I purchased a Drive 50V Rim brake wheelset and the customer experience from start to finish has been second to none. The wheels took roughly 4 weeks to arrive in the UK and arrived well packaged with some really nice extras thrown in. Tubeless valves, spare spokes, a multi-tool, sunglasses etc. I experienced an issue with the front wheel where the brakes would grab a particular area of the rim, this was really noticeable at slower speeds and caused the bike to surge/kangaroo when coming to a stop. After a short email exchange where we troubleshooted possible causes, a new wheel was shipped to me at no extra cost once it was confirmed to be a problem with the original wheel itself. The replacement wheel rides perfectly and the customer support has been exceptional throughout with responses to my emails being received next day 99% of the time. Quality products with a customer experience to match. Would highly recommend to anybody, particularly to those who are perhaps nervous about what happens if a quality issue arises with their order.