Don't buy from a company that has dedicated "Resolution" department.
Great friendly people until you get to the resolution department. Just the fact that they have a "resolution" department is a red flag. I'd advise to steer clear of this company and I will not purchase from them again. I was bombarded with emails and texts. My emails say that if your items are damaged to take good pics and call them while the delivery people are still here. This is what I did and I was told not to worry and they would make it right. After the fact, I'm told that the text said I must refuse delivery and because I did not refuse delivery, they have limited options to help me. That text went to my spam folder, by the way, so I never got it. They could have told me to refuse it while the delivery people were still here and I was on the phone with them, but no, they chose to keep that detail to themselves until the next day. The email claims a small discount for damaged goods, it is most definitely small, less than 7.5% and not enough to pay someone to repair it. If you order, expect to wait two months and then refuse it for being damaged and then wait again. It wasn't even in boxes in the truck. This is a child's bed that has gouges in the wood that will cut skin while tucking in sheets and blankets. I ordered two items and both were damaged.