Absolutely horrible company
Absolutely horrible company. Worst customer service!! Long phone waits. No call backs. Inaccurate or outright wrong advice/instructions. 3-6 week wait for a tech who then doesn’t show up or shows up outside designated time window ( we have had other commitments and had to cancel tech because he showed up too late ) . My electronic locks keep going offline . Also getting alerts of doors being left open or locked when nobody is near them. My panel goes offline and went dead. Now at least 3 months and have been unable to get things fixed. Told need upgraded panels. Took Phil-our salesman/ one week to return call to set up sale- and only after I spent 3 hours on the phone with customer support. Still waiting for appointments ! Customer reps including supervisor- if you can ever get one- and Phil in sales are rude and just don’t give a hoot. Would advise NOT to use this company. And just for clarification - we are with Vector for 35 years. It’s only within the last few years that they have nosedived.