Excellent customer service
I purchased a casabrew coffee machine off of amazon.co.uk and absolutely loved it! Unfortunately, after 3 months the milk frother started playing up and not working as it should, I emailed the customer service with videos ect and explained the issue. within 12 hours, I had a helpful response. They had sent suggestions on what I could try to do to fix it and said if it didn't solve the issue they would refund me or replace the coffee machine. I think we established it was just a machine fault; I got a refund within 24 hours of my first email. I chose to get a refund as I wanted a different model of the casabrew machine ( more advanced one ). I cannot fault their customer service at all... they're so helpful and friendly. Also, excellent machines and great coffee!! :)