Alibaba denied my refund claim for bottles sold as new
Alibaba denied my refund claim for bottles sold as new I purchased 20 copper bottles sold as new from ARTISAN CRAFT through Alibaba. During a detailed inspection after delivery, I observed visible dirt, stains and deposits inside several bottles. In my opinion, their condition was unacceptable for products sold as new. I submitted photographs and videos, requested a USD 420 refund and offered to return all 20 bottles. I also offered to advance shipping costs to an inspection location designated by Alibaba so their condition could be independently examined. I received no substantive response to this proposal before the case was closed. My initial positive comments were made before thoroughly inspecting the entire batch. I explained this during the dispute. Alibaba rejected my claim without a refund. Its decision stated that it could not establish the cause of the damage and cited missing evidence such as an unboxing video or a carrier claim. The explanation did not specifically address how my evidence concerning the interior dirt, stains and deposits had been assessed. I am deeply disappointed with how Alibaba handled my complaint. I remain in possession of the bottles and do not consider them suitable for sale to my customers in their current condition.