I recently had a tele-conversation with…
I recently had a tele-conversation with M1 CSO regarding a request for my oversea roaming charges. It was ignorance call charges incurred by my parent who was calling a relative in Malaysia. I had explained the issue and was told will need to seek management approval to our waiver/propose for discount to the bill request. The CSO who spoke with us, kindly acknowledge will definitely revert us the outcome within a week, however it been 2-3weeks gone by & we still did not hear any outcome. Finally, i call again and was told the request was unsuccessful. It was terribly disappointed as we had been using M1 services for more 2 decade and this is the service standard they response back to us.