Disappointing Experience with Flower Chimp
Rating: 1/5 I recently placed an order with Flower Chimp SG, but unfortunately, my experience was marred by poor customer service and communication. Firstly, despite ordering early, my request to change the delivery timing was rejected, citing insufficient time. Secondly, when I inquired about the delivery status, the customer service team was unhelpful, claiming they didn't know the arrival time. However, upon checking my email, I discovered an option to track the delivery person's exact location, which they failed to mention. Lastly, the surprise element of my gift was ruined when the receipt indicated the unique feature of the cake (butterflies). My wife, the recipient, was not surprised as intended. Flower Chimp SG needs significant improvement in their customer service: - Be more accommodating with delivery timing changes when possible. - Provide proactive updates on delivery status. - Communicate available tracking options. - Maintain surprise elements by omitting sensitive information from receipts. Until these areas are addressed, I would caution others to carefully consider their choices.