Total scam when online order tickets…
Total scam when online order tickets then was asked to call a reserve personnel. Then try to add $87 fees to each ticket which they took away but will not release the tickets until 24:00 hours before our flight. That wasn't gonna work for us so they released them Is forty eight hours My wife called the airlines To confirm that they were on the flight The airport was about an hour and a 1/2 drive from our house. I took her and her 2 sisters to their flight. Turn around and drove back an hour and a 1/2. Only to get a call that they were not on the flight and the e-tickets were not from Southwest. They reached out To my wife 15 Minutes before the flight and reissued, a second set of e-tickets which again were not from Southwest. The gentleman I worked with was Paul assured me that they were good tickets when they weren't Isaac got involved the day of the flight and send an email right after They're flight left and said they were gonna refund us because of the cancelation of the flight they did, but why would they make us go through all the trouble to go to the airport and give us bum e-tickets? My wife had to cancel the room in Las Cruces. Thankfully, Expedia worked with us and refunded their rooms. We're ripped off by this traveled agency as well.Budget car rentals also refunded our money.I would not take a chance and dealing with Neat Travel