TextbookX is terrible and unprofessional.
I can't believe the experience I have been having with this company. I received a book voucher, but of course I was forced to use it through textbookx as that is the company my college goes through. I was able to find the books required for my class, but noticed they were all priced well above competitors while advertising a "savings" of some arbitrary amount. I ended up using my book voucher to purchase 3 books, all new. First, there was a delay in shipping. Then, two of the books were delivered on time. The third book however was "delivered" quite late, 12 days after I had ordered it, and 3 days after classes started. When I opened the package, I found that the company that textbookx ordered from, Ingram, has instead packed 5 books on CD, meant for a company 3 states away, AND the packing list included in the package stated that there was supposed to be 7 items in that shipment. So now textbookx has made mistakes and caused delays, and Ingram has also shown a lack of responsibility. Great. So I turn to textbookx customer support. I spent 2 hours speaking to someone about the issues, and I swear to god they didn't actually read anything I wrote, while taking an average of 10 minutes to respond each time. I ended up having to go to pick up my son, leaving the chat unfinished. Later, I tried to reach out to customer service again, and was met with yet another agent that averaged 10 minute delays between responses. I stressed that this was a huge issue and that classes had already started, but when they put in for a replacement, of course they chose the slowest shipping option. I tried to talk to the agent about this, only to be met with silence. When I finally complained that I was again being made to wait an indefinite amount of time for a reply, the agent simply disconnected from chat. The customer service for this company is literally the worst I have ever experienced, and I have been a customer of Comcast and Verizon. They are devoid of empathy, EXTREMELY slow to respond, and do the absolute bare minimum that is required of them. The next time I receive a book voucher, I will throw it in the trash and buy my books with my own money, just to avoid ever having to deal with textbookx again. What a joke.