Lazada's Terrible Customer Service - Worst kind of selling platform
I recently had a terrible experience with Lazada. After purchasing an item for over $800, the Chinese seller sent me the wrong product. While the seller was willing to accept a return and refund, Lazada's customer service has been incredibly frustrating. Despite repeated requests, Lazada has failed to arrange a pickup for the incorrect item. After two weeks of waiting, they unexpectedly canceled my refund request and marked it as received. When I contacted customer service, they claimed they hadn't arranged the pickup and it was the seller. This contradicts their previous assurances over the phone and chat (which I have records for). I've contacted customer service almost daily, but I've received the same unhelpful responses and excuses. They've even provided conflicting information about their "higher department" and the availability of supervisors or managers. Based on my experience, I strongly advise against purchasing from Lazada. Their customer service is unreliable, and they seem more interested in avoiding responsibility than resolving customer issues. safe your money for other platforms