Don't bother to take your complain to the Social Care Local Ombudsman, they are useless.
I would prefer not to give them even one star but it doesn't work like that. I complained to my local social services about the support (or rather lack of support) they had deemed appropriate for my son, who has a learning disability. When I didn't get any joy from them I took my complaint to the Local Ombudsman. I was under the impression that they would be able to judge the fairness of the assessment of my son made by DCC social services and the lack of appropriate provision made in his budget. I was not informed at the start of the process that the Local Ombudsman would only be able to investigate whether social services had looked into my complaint. I think it should be made clear to people before the Ombudsman takes on their case that they are only able to look at whether the county council in question has investigated the complaint and as long as a Lead Disability person (who has never met the cared-for person) and is relying on reports from a social worker (who has only met him twice) has written an email concerning the complaint then that will be considered as sufficient action taken to investigate the complaint. When I tried to complain to the Local Ombudsman about their service I found the staff of the Coventry branch of the Local Ombudsman very rude, arrogant and even threatening, telling me I could ask for a judicial review but warning me that I could be liable to pay betweeen £2,000 to £3,000 if I was unsucessful. I made several complaints, even going so far as to write to the Chief Executive, Amardeep Clarke but I never received any apology from them for wasting my time for a whole year!