Don't waste your money
TurboTenant has been a frustrating experience. The app has an issue where payments can appear as though they have successfully processed through the app when they actually have not. As a landlord, I have received payment two months in a row in my bank account, only to have the funds later removed due to this glitch. When this happens, tenants are forced to wait 10–15 business days for the funds to be returned before they can attempt payment again. This creates unnecessary delays and leaves landlords waiting even longer to receive rent. Customer support has also been difficult to reach. When I was finally able to speak with someone, there was no effort to expedite the process or provide any credit toward the membership fees paid. Only that they would pass along the information to the team (because that helps). I would not recommend TurboTenant to other landlords, especially those managing multiple properties. Reliable rent collection is too important to deal with recurring payment issues and limited customer support.