It's my worst Amazon experience.
If you see this review, you may also see some other 1-star reviews, too. It's true. If I can give them a negative rating, I will. At first, I thought they were smart people, and had the right tools, so I decided to give them a shot, but I was wrong. The biggest problem is THEY DON'T HAVE COMMON SENSE". Like sometimes you receive customer service from India. They may speak English well but they don't know what's going on in the US. The first campaign they created for me only has 5 keywords but two of them when you type in Amazon search term. It shows the product is not what I sell. not even in the same category. The manager told me their system will automatically mark these keywords as negative keywords. I have never heard someone create a campaign with irrelevant keywords. Why? Because they don't have to pay for it. They spend your money to train their new staff. They always tell you it needs 3 months to see the result, at the beginning. My ACOST was 20%-50% (I created campaigns). After they take care of it it jumps to 200%. They told me it would be fixed by the system. The second month is back to 140%. They tell me that's the progress! Finally, I found out they only got 13 keywords in the campaign for me in three different types and they told me that's it! Really? for this result? They always have excuses about time budget and competition. Yes. That's why I hired them. They know it before we start! Money was traied to the water. After 3 months you probably never get your money back. When we talked about the plan, it is like they have a secret weapon and some of their specialist managers who can help with your case and they don't tell you exactly what is going on when they are working on your case. But That is not true. They don't have magic. The only thing they have is the automation system which is kind slow to reflect your competitors' moves. you will always be behind your competitors. THEY ARE NOT BETTER THAN THE AMAZON GUYS ON YOUTUBE. Don't let them manage your Amazon store if you don't have hundreds of thousands of dollars to waste.