It took the threat of a legal complaint to get them to cancel my subscription
Difficulty subscribing and then logging onto the service. Started a Chat with someone named Mike. After several back and forth messages I finally said let's just cancel this subscription. That's when the problem started. He began sending me reasons to keep the service, finally he told me to contact billing. I contacted billing and after four hours of back and forth emails with me telling them to clearly cancel my subscription and them telling me how good their system is, I finally decided to file an FTC complaint online. I needed their legal mailing address and contact and once I asked for that they finally sent me a message that my subscription was canceled. Even though their website clearly states "Your satisfaction is our #1 goal. If you're not happy with our service, we offer a 7-day money back guarantee" it took four hours, dozens of messages and finally the threat of a legal complaint to get them to comply with their stated policy.