I would give Batelle a thousand stars…
I would give Batelle a thousand stars if I could. I read a couple of bad reviews and thought it sounded laughable as the service has excelled. When I emailed customer service they responded within 20 min. Their customer service and sleep guides helped so much when I needed it. It sounds like some parents don't read the service terms of agreements they sign at purchase which sounds like a them problem. My toddler was up every 45 min, the process is tough of course and so hard on me as a mom but she is now sleeping soundly. The sleep guides were like mini therapists for me when I needed reassurance, they deeply cared about getting me through to the other side and they were my cheerleaders. If I had an app issue customer service was on it. If you need a fresh start this company saved my life, my family and my sleep.