I tried cancelling an order and got ghosted
I ordered some shirts and after reading some reviews and realizing the material is polyester and not cotton, I requested to cancel my order. I requested the cancellation a few hours after the order was placed. They responded early the next day asking if I was sure that I wanted to cancel the order and offered me a 10% discount. I declined and requested that the order be cancelled and my money returned. This was within 24 hours of the order being placed so I expected a full refund. It’s been 4 days and they haven’t responded. I sent two follow up emails that they haven’t responded to and haven’t refunded any of the money. I would greatly appreciate a response.