Absolutely rubbish company to deal…
Absolutely rubbish company to deal with! Worst experience that I have ever had with online shopping. Please read before you buy! I paid NZD $2100 for silk bed set with a multi coloured duvet cover and pillows. Nice light blue in the picture, I end up getting this dull brown yucky colour. This is where problem begins. Reply comes in timely manner first try to make you keep it. Didnt want so asked for full refund. The amount of back and forth with Helen was first ridiculous! Then I had to pay for shipping NZD$295. FYI its all shipped from China (most likely a drop ship company claiming to be from Italy). Then I get told oh there are customs duty that will get deducted in China that ended up being $471. Then, then they deduct $99 claiming that the pillow cases were stained. And provide a pic. Guess what the colour of the pillow case was? freakn the actual blue that I bought! So the stained pillow case that never arrived I apparently stained. I flew all the way to China just to do that!! All in all because of this company I lost NZD $865, just lost with nothing to show for it. Be very careful if you buy here! You will get stung, and only email contact.