This place does not appear to value…
This place does not appear to value and want to retain a long-term relationship with their customers. I purchased a pair of diamond earrings, only one is GIA. I was told prior to purchasing it, it was the pair by the salesperson. I got the GIA paper a couple days later due to the lead in the store could not find it at the time of purchase. I was really disappointed. When I returned it, they wanted me to give them 25% restocking fee for only having the earrings for 9 days. Their policy is 10 days for any jewelry returns if not satisfied with a restock fee. Their web site did not mention a 25%. I have shopped here several times before, always buying high end pieces.