After purchase support.
My rating applies for the “after purchase” customer support. I have purchased over 20 ROKR puzzles for building. Typically I go for the most complicated builds which has required me to turn to their customer support (ROKRgeek) many times and for many reasons. 99.9 % of the time, their response has been absolutely outstanding. They have bent over backwards attempting to help me, whether to replace broken parts, obtain extra ammunition for their gun models or advice to “fine tune” my construction steps. In all cases, except for 1 instance, we have been able to resolve the issue and satisfy my requirements. The 1 situation that we were not able to resolve, they quickly and efficiently gave me a 100% refund for the model that was causing the problem. GREAT JOB, folks. Keep up the excellent work.