Beware: Unreliable Service and Poor Customer Support from This VPS Provider
I'm extremely disappointed with the service provided by this VPS provider. Despite paying over $1,000 per year for their servers, I've experienced unacceptable levels of instability. One of the most frustrating aspects is the provider's tendency to restart servers without any prior notice or warning. This lack of transparency is unprecedented in my experience with other VPS providers. When I reached out to their customer support via live chat, they denied any such incidents, which was unhelpful and dismissive. Unfortunately, this was not an isolated incident. My four servers with them were down for over two hours, and I was unable to contact anyone from their support team, despite their claim of 24/7 non-stop customer service and live chat. The wait time to speak with someone was over 75 minutes, only to find that they were unable to assist me. Furthermore, the provider has no refund policy, making it difficult to cancel subscriptions in advance. Their dashboard requires customers to contact support to initiate cancellation, which I did. However, the customer support representative, Luis Andrews, consistently delayed my request. I hope this review serves as a warning to others: avoid this provider to prevent similar losses and frustrations.