Excellent Customer Service!
Have to call out their excellent customer service! I bought the Clevo NL41PU 14-inch two years ago. Had to contact them once for a broken power adapter and once for a faulty firmware upgrade delivered via Ubuntu. In both cases they resolved the issue very quickly and competently for me! Regarding the laptop order itself: quite happy with the customization options, they even fulfilled my request to set a cute puppy as desktop background :D I wish the build quality of the laptop were a bit higher, it just feels "cheap" compared to a Dell XPS or MacBook, even though it looks great! But I guess you can't have everything in life.