Customer service just don't have a clue
I reached out to customer support to enquire about a router I was thinking about suggesting for a company I was contracted by. I first tried calling so I could get a quick response. I was connected to somebody that I couldn't understand, and they couldn't understand me, no matter how clearly I spoke. They could not adequately answer any of my technical questions and I had to ask multiple times to elevate the call to a more experienced customer service agent. Once they did, they also had no idea about anything I was asking and directed me to instead send an email. Throughout the call, they simply cited information in the publicly available user manual. When I did send an email, the reply I got was brain damaging. They also had no idea what they were talking about, the email was riddled with grammatical errors and they gave information that was both unrelated and directly conflicted with publicly available information. I will not be recommending their router, as with customer support like this, it would be near impossible to maintain.