I had bought a course that didn't work for me, but...
I had bought a course that didn't work for me. It simply was too advanced for me. Therefore I decided to cancel my subscription and wrote to the support. Fourteen days had passed already , so officially I was not entitled for a refund. I knew that. They were very sorry but instead of saying "goodbye" they offered me to choose any other course without having to pay for it. I think that's really nice. I had not expected that. Bravo for Sacrill.