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Sian Moulton

United Kingdom

1 Reviews
3 Reads
2 Useful

1 review

Linennaive

Poor quality and customer service

The dress itself was pretty and fit, however the quality of the product was lacking e.g. lots of lose threads on the embroidery. I needed the dress for an event, so I paid extra for delivery but it didn't come in time as they are made to order (which isn't stated anywhere on their website). So I ended up using it a month later for a separate event. After wearing I carefully washed the garment as instructed, and noticed the one of the linen wrapped buttons was fraying and the linen coming away. I contracted with pictures and asked if I could have spare buttons, as they buttons are fabric wrapped to match the garment. However, they informed me they no longer had any of them left. I asked for a partial refund, to cover replacing all the buttons and for the quality issue, and they informed me I could have a 15$ off my next order voucher. I informed them I didn't want this as I wasn't going to be purchasing with them again, and they offered me 20$ voucher on my next purchase and stated, as I had had the garment more than 15 DAYS their system wouldn't allow process of a refund (seemingly even for faulty products). Absolute awful company - AVOID.

2025-09-19Helpful 2