Hate it!
Hate it!! My vacation has not even started yet. Leave for Hi in two weeks and one of the three places we are staying at just cancelled on us. Tried to extend one of the other places but cannot because the card I used expired. There is no place to edit payment method so I contacted their "24/7" customer service and chatted with autobot and received a message saying they would email me within 24-48 hours. I will never use this service again!!!