My package never made it to my front…
My package never made it to my front door, so I requested a replacement. It was denied. Rowan did not stand behind the company they chose to use for delivery and claimed it was not their responsibility. Not the responsibility of an online company to get their merchandise to your door… then what is the point. Rowan had the chance to replace the items and make the customer happy, but chose not to do it. Zero customer service for a package that was probably insured anyway. So… purchases are at your risk… Rowan is not concerned if it arrives to you.