In Canada the after sales is completely…
In Canada the after sales is completely useless for KQUI 3 max US. The clip which you attach the bars to broke when my daughter’s boyfriend picked it up (caused him to bleed a lot in the mouth!). We raised issue with NIU, followed their process , we mailed back at our own cost, they fixed the clip, but upon receipt (note it was sent back horrendously , using our original box taped up, crumbled polystyrene and bubble wrap. Consequently we received the unit with a fixed clip, but now a broken mudguard and damage to bodywork AND forgot to mail back screws to fix the main handle bar together! My wife has been going back and forward, tries to phone and gets told to only email. NIU want her to fill out ANOTHER form and us mail back the unit again. Forgive me when I say, that we don’t want to repeat the episode from last time they mailed the unit back to me So, all I want is 1) someone to come pick up the unit , 2) fix the damn unit - properly! And 3) return it back in a state that isn’t causing the unit to be destroyed in transit . Would love someone to reach out to me. We have only had the scooter a few months ! The sad thing my daughters absolutely love it , it’s a great scooter!