Technical support was not helpful
I contacted technical support for assistance, but their response was utterly unhelpful. The live chat representative couldn't solve the issue and simply brushed me off to email. "Let me check with support and get back on mail". Technical support live chat needed more support. After 7 hours of waiting, I received a response that was completely irrelevant to my problem. It's clear that they either don't understand their own services or simply don't care about customer satisfaction. I'm seriously considering switching providers due to this poor experience.