Absolutely god awful company
Absolutely god awful company. Charge you the money and don't send the product. When you email them for a refund, they communicate in templates and don't answer specific questions. They refuse refunds as per their policy, when you never received the product, and therefore have no way of contacting the company to cancel the service. I have been fighting with them for days, and even after agreeing to submit a refund, they won't tell you for how much and it will be some random dollar amount. Seems odd that my bank has no record of the refund and when you ask them to provide proof that the money was refunded they'll reply in 24 hours and ensure you it was refunded but won't be on your statement. This is not how this process works. I would recommend refuting the funds with your bank as soon as possible. It is not worth the hassle of dealing with their customer service, lacking poor English, math, and communication skills.