Unsatisfied to the tenth degree
I purchased two pair of pants for my husband. One of the pants were not the correct style per what was ordered and I requested a refund. Instead of just being able to return the item, I was requested for an image to show that the incorrect item was received. Then informed the matter had to be escalated to another department with a wait time of 5-7 days. Any other online shopping provides the option to automatically return and a label is provided in order to do so. This experience went from being exceptionally amazing to the poorest experience ever because there are too many loop holes to jump through in order to retrieve the correct product. I feel as though once the item that was incorrectly sent to me is returned and refund received, I will never shop with sopula again.