Scammy and terrible business practices
I was hesitant about ordering from this company due to the mixed reviews and lack of return policy. First, my husband ordered a costume, which shipped within 2 days. We received it within 8 days. I felt comfortable ordering from them once I saw the first costume had shipped, so placed my order. Notably, the option to use PayPal was gone from their site. After placing my order, I received a very suspicious email from the company, asking me to pay them an additional $5 in order to ship my item, and a link to their website to “make up the difference”. I was extremely confused. I asked when my order would be shipped and got the same exact response, with a link to pay. Their reasoning was that the item had “upgraded”, whatever that means. Even though it was only $5, it bothered me deeply. We have since received my husband’s order, which was missing a portion of the costume. When we went back to the website, the listing had changed what was included!! Overall, I would not be ordering from this company again. They cannot conduct business this way and expect people to pay extra after-the-fact.