Update/Follow up
Update/Follow up .. I received communication, mid October AFTER my initial review post. It was only then that Laytrip support wanted to acknowledge my experience and provided every excuse as to why my refund requests for $xx5.23, were ignored. A timeframe for the refund, "within 14 business days" was also noted. There was also a request that I "update" my review to reflect their communication. I declined at that time. Funds were eventually received. Fast forward to Dec 3, 2024, the date I received an email stating the airline agreed to, "refund $xx3.04 for the cancellation of your reservation. This refund should be processed to your payment method within the next 7 to 14 business days." This Dec 3 amount would be ~$200 less than the total paid to Laytrip. From my point of view, this amount reflected about half my lodging reservation. Note, I had been in ongoing communication with the airline in regard to my lodging loss. Late December (27?), I sent an email inquiring about the refund from Dec. 3. The response received stated the refund was processed Oct 17 and processed to my card ending in xxxx. Not wanting assume this another one of their games being played, but why send an email Dec 3 if a refund was issued 2 months prior in a different that paid to Laytrip? Most important, if that was the case, where is the other $200 owed? No further communication has been made.