Fiddling refunds
**BE AWARE THEY HAVE TWO REVIEW PAGES ON HERE. ONE HAS A REVIEW SCORE OF 4.2. SEEMS A BIT UNTOWARD** I booked through TrainPal at a discounted price for a return journey to Manchester airport. Unfortunately the train journey home was cancelled. I was travelling with three friends who had all booked the same journey together with TrainPal. I applied for my refund (July 2024) and was awarded £3.32. It wasn't until I checked with my friends I was made aware they had been refunded £12.02 each. I queried this with TrainPal and supplied them with my friends order number, which they checked and amended my refund. Refund never came so I contacted them again (August 2024). I realised because I had closed my account the card number was no longer valid. I emailed to offer an alternative card to refund to. I was advised that the refund would need to be put through the system again so it would bounce back and then they would contact me for an alternative card (not sure about this logic) . Still no refund so I contacted again (October 2024) as it was getting a bit ridiculous. I was advised "Unfortunately, due to the operator's policy and the fare rules associated with your "Off Peak Return" ticket, we are bound by specific guidelines that do not permit partial refunds for this ticket type" (This was the first excuse, I received 3 different ones from different people). What a load of BS..... they already refunded my friends on the same journey!! They then offered me a £10 voucher to use on a journey over £60..no thanks, I won't be using them again. After I made the two points above clear I was told my refund was less because their booking amount/price was three times higher.....that's because there is three times more people on the booking!!! I am not overly bothered about the money, it's the principle and it does make me wonder how many other people have had a refund amount plucked out of thin air. How many people are they scamming?